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Returns / Exchanges



Customers & distributors may return items to the warehouse under the following terms:

1. Within 30 days of purchase with no penalty. Refunds will not include freight charges.  Distributors will be responsible to apply for a return goods authorization (RGA) from Tretan and arrange freight for the return.  The credit will be posted to the distributor’s account upon inspection and verification of the return.

2. End-user customers must contact the corporate offices in Weymouth to arrange a return. 

3. Only distributors may apply for a return 31+ days after purchase with 25% restocking fee.  Distributor’s will be responsible to apply for an RGA from Tretan and arrange freight for the return.  The credit will not include any freight for the original order, but will include the value of the inventory less the restocking fee.  The credit will be posted to the distributor’s account upon inspection and verification of the return.

4. Where goods are damaged in transit, Tretan will replace the inventory to the Customer or distributor at no cost.  Tretan may, at its sole discretion, re-call the damaged goods back to its warehouse.  Customers and distributors are required to report any damage to orders in the following manner:

a. Shipping damages must be noted on all proof of delivery slips/weigh bills.

b. Other damages, not associated with shipping should be brought to Tretan’s attention, in writing within 7 days of delivery.




About Tretan Trading

Tretan Trading Limited seeks to import and export goods, improving the economic capacity of firms and communities in Nova Scotia while providing an exciting, safe and dynamic working environment for its employees, with a focus on life-long learning and excellence.

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